Returns Policy

  • What is your policy on returns?

    We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.
    We do not accept:
    - Products damaged by misuse or showing signs of wear, even if they are still under warranty.
    - Products that have been used, altered, assembled or installed, unless they are defective.
    - Bedding, mattresses, bath products, kids' products, pillows, sheets, comforters, bed-in-a-bag, duvets, duvet covers, memory foam, towels and bathrobes that have been removed from their packaging.
    - Products that have already been assembled, unless the Home Centre team determines that there is a manufacturing defect. We reserve the right to check for defects and will repair or replace the defective products at our discretion.
    - Products you wish to exchange for a different colour or size. (We currently do not offer an exchange service which means that you will need to return the product first and purchase what you wish instead).

    Make sure you return your products in their original packaging within 14 days of delivery. Double-check that you've included the original invoice, as well as all the accessories, promotional gifts and warranty cards that came with your order.

    Please ensure you cancel your order at least 24 hours before delivery time. The crew can take 3-5 business days to collect your returns. You will receive a refund if the item has a manufacturing defect. If you've paid by Credit or Debit Card, your refund will be credited back to your card or account within 4-15 days, depending on your bank.

    If you've paid by Cash on Delivery you can opt to receive your refund as a bank transfer or Return Voucher. If you prefer a bank transfer, please call Customer Support on 8000-8466‎ to raise a return request. It may then take up to 14 business days to deposit the amount in your account. To get a Return Voucher, raise your return request online or call Customer Support.

    If you've paid by Shukrans or vouchers, you will receive a Return Voucher for the full value of your order to the same email address used to place the order.

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  • What is your returns policy on Home Centre items?

    We will accept returns on your Home Centre purchases if:

    - You have purchased it within the last 30 days.

    - You have the original invoice.

    - The item has not been used in any way.

    - The item is not damaged.

    You will receive a refund if:

    - The item has a manufacturing defect.

    - You cancel your order at least (24) hours before the delivery time.

    Our crew can take 3-5 business days to collect your returns. If you've paid by Credit or Debit Card, your refund will be credited back to your card or account within 2-15 days, depending on your bank.

    If you've paid by Cash on Delivery or Shukrans, you will receive a Return Voucher for the full value of your order. 

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  • Are there products I cannot return online?

    You will not be able to return Home Centre furniture by raising an online return request.

    Please check our returns policy for a full list of products you can't return.

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  • Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?

    Yes, you can return items that were originally part of a promotion, but you will lose out on the discount.

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  • What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?

    In such cases, you will have to return all the products that were part of the promotion. Once we receive all the products we will issue your refund to your Credit Card, bank account or PayPal account as the case may be.

    If you paid by cash, here's how your refund works:

    1. If you return your order by calling Customer Support, you can ask for a bank transfer, a refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user).
    2. If you return to a store, you can request a cash refund, a Credit Note or a refund to My Credit in your account.
    3. If you place an online return request, you’ll receive a refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user).

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  • What if I want to return part of an order that came with a voucher?

    Whether you return your order partially or fully, your voucher will be cancelled. You will however, receive a refund for your return.

    If you've already spent your voucher, the value of the voucher will be deducted from your refund.

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  • My original order was BHD 50 or more, so I qualified for free shipping. Do I still get free shipping if I return all or part of my order?

    Yes, you will. We will not deduct shipping charges from your refund.

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  • Can I exchange my purchase for another product?

    You'll be able to return your Home Centre products (except furniture) to a Home Centre store, and use your cash refund or Credit Note to buy a new product right away. However, you'll only receive a cash refund if you'd paid for your order by cash.

    Your Credit Note will be valid for 6 months from the date of issue and can be used online or in-store.

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  • If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?

    If you've paid by Credit or Debit Card, here's how long it will take:

    1. 2-3 business days to receive your returned items.
    2. 2 business days to perform a quality check and issue the refund.

    Your bank or card issuer may take an additional 4-15 business days to process the transaction.

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  • I paid for my order by Cash on Delivery. Can I return the products and get a cash refund?

    Your Cash on Delivery charge will only be refunded if you return your entire order.

    Here’s how it works: 

    Return to store – If you pay by cash and then return a product to a Home Centre store, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online or in-store, or a refund to My Credit in your account. 

    Call for a pickup – You can ask Customer Support to transfer your refund to your bank account, or opt for refund to My Credit in your account. Guest users can opt for a Return Voucher. 

    Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer.  You'll receive a refund to My Credit in your account, while guest users will get a Return Voucher.

    Credit Notes and Return Vouchers are single-use vouchers valid for 6 months from the date of issue, which can be redeemed against your Home Centre purchases online or in-store.

    My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.

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  • What is My Credit?

    If you pay for a product by cash and return it, we’ll refund your amount to My Credit under My Account. You can then use this refund to shop for anything on HomeBoxStores.com, HomeCentre.com, SplashFashions.com, maxfashion.com, MothercareStores.com, ShoemartStores.com, LifestyleShops.com and Centrepointstores.com.

    Refunds for products you've shopped with Shukrans, Gift Cards or vouchers will also go to your My Credit balance in your account.

    Please note, we’ll only credit your refund to My Credit if you’re a registered user with an online shopping account for any one of our brands. Guest users will receive a Return Voucher that they can use to shop in-store or online. Your Return Voucher will be valid for 6 months on purchases of the same brand.

    You will not be able to use your My Credit balance to pay your Shipping or Cash on Delivery charges.

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  • I paid for an order using only a Return Voucher, and then cancelled the order. Can I use the Return Voucher again?

    Sure. You can use the Return Voucher again after an email confirmation from us.

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  • I paid for part of my order using My Credit balance or Return Voucher and the rest with my Credit Card, Debit Card or PayPal, and then cancelled the order before it was dispatched. How is my refund processed?

    We'll credit back the balance you spent to My Credit in your account. If you're a guest user, we'll issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue. 

    The rest of your payment will be refunded to your Credit Card, bank account or PayPal account, depending on your payment method. We'll credit back the balance you spent to My Credit in your account. If you're a guest user, we'll issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue. 

    The rest of your payment will be refunded to your Credit Card, bank account or PayPal account, depending on your payment method. 

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  • I paid for part of my order using either My Credit Balance or Return Voucher and the rest of it with a Credit Card, Debit Card or PayPal. I want to return the entire order now. How is my refund processed?

    No problem. After we verify your returns, we'll credit back the balance you spent to My Credit in your account. 

    If you're a guest user, we'll issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue.  

    The remaining amount will be refunded to your Credit Card, bank account or PayPal account. No problem. After we verify your returns, we'll credit back the balance you spent to My Credit in your account. 

    If you're a guest user, we'll issue a fresh Return Voucher for the same value as your existing Return Voucher, valid for 6 months from the date of issue.  

    The remaining amount will be refunded to your Credit Card, bank account or PayPal account. 

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  • I paid for part of my order using a Return Voucher and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?

    If you're a registered user, that is, if you've created an online shopping account with us, you'll receive a refund for the same amount to My Credit in your account. You can then use your My Credit balance to shop any of our brands online. 

    If you're a guest user, we will issue a fresh Return Voucher for the same amount as your existing one. Your new Return Voucher will be valid for 6 months from the date of issue, and you can use it to shop for Home Centre products online. If you're a registered user, that is, if you've created an online shopping account with us, you'll receive a refund for the same amount to My Credit in your account. You can then use your My Credit balance to shop any of our brands online. 

    If you're a guest user, we will issue a fresh Return Voucher for the same amount as your existing one. Your new Return Voucher will be valid for 6 months from the date of issue, and you can use it to shop for Home Centre products online. 

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  • I paid for an order using a Return Voucher and a Credit or Debit Card, but I want to return a part of my order. How is my refund processed?

    If you want to return a part of your order, we will issue a new Return Voucher to replace your existing one. The rest of the amount will be refunded to your Credit or Debit Card. This could work in two ways: 

    If the value of the return is higher than the value of the voucher: 
    Imagine an order with three products worth BHD 2 each, having a total value of BHD 6. The order was paid for with a Return Voucher or your My Credit balance worth BHD 3 as well a Credit or Debit Card. If you return two products, your refund of BHD 4 will be split between a Return Voucher (or My Credit balance if you’re a registered user) worth BHD 3 and a Credit or Debit Card refund worth BHD 1. 

    If the value of the return is lower than the value of the voucher: 
    Consider an order with three products of BHD 2 each, having a total value of BHD 6. The order was partly paid for using a Return Voucher or your My Credit balance worth BHD 3 and the rest of the amount was paid by Credit or Debit Card. If you return one product, you will receive a new Return Voucher (or My Credit balance if you’re a registered user) worth the value of one product, or BHD 2 in this case.If you want to return a part of your order, we will issue a new Return Voucher to replace your existing one. The rest of the amount will be refunded to your Credit or Debit Card. 

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  • I’ve just returned my Cash on Delivery order. Will my Cash on Delivery charge be refunded?

    It depends on whether you return your order fully or partially. If you return the entire order, your Cash on Delivery charges will be refunded. If you return only part of your order, your Cash on Delivery charges will not be refunded.

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  • If I return a product to store, can I receive my refund partly in cash, and the remaining as a Credit Note?

    No, we're sorry, you will not be able to split your refund in any way.

    If you've paid by cash, you can opt for either a cash refund or a Credit Note.

    If you've paid by card, you'll receive a refund to your card, or you can opt for a Credit Note.

    Your Credit Note will be valid for 6 months from the date of issue, and you can use it to shop for Home Centre products online or in-store.

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  • What is a Credit Note and how is it different from a Return Voucher?

    When you return a product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop any Home Centre product online or in-store.

    If you pay using Cash on Delivery and then return your product either by initiating a request online or by arranging a pick-up, you'll receive your refund as a Return Voucher. You can use your Return Voucher only to shop Home Centre products online or in-store.

    Both Credit Notes and Return Vouchers are valid for 6 months from the date of issue and must be spent in a single transaction.

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  • Where can I spend my Credit Note?

    When you return a product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop any Home Centre product online or in-store.

    Your Credit Note will be valid for 6 months from the date of issue.

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  • If I return a product that I bought with a Return Voucher to a store, how is my refund processed?

    We'll first check your products. Once that's done, you can opt either for a Credit Note, or a refund to My Credit in your account. 

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  • If I buy a product partly with cash and partly with My Credit balance, a Return Voucher or a Credit Note, and then return it to store, how is my refund calculated?

    For your cash payment, you will receive a cash refund. The amount that you've paid using your My Credit balance, Return Voucher or Credit Note will be returned to you either as fresh Credit Note or refunded to My Credit in your account (if you're a registered user).

    You can also opt to receive your full refund as a Credit Note.

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  • I bought a product by paying Cash on Delivery and returned it to store in exchange for a Credit Note, which I then spent on new purchases. If I return these new products I bought to a store, can I receive a cash refund?

    No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with a Credit Note, it is no longer eligible for a cash refund on return.

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  • If I paid for my order with Shukrans and then returned it to store, how is my refund processed?

    When you return a product to a store, the Shukrans you've spent will be credited back to your Shukran account.

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  • If I decide I don't want my order when it's being delivered, can I return it directly to your delivery partner?

    Yes, you can return your order at the time of delivery.

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  • I have other questions about returns, refunds and cancellations. Who can I call?

    Our Customer Support team is here to answer your questions between 9:00 AM and 10:00 PM, Sunday to Thursday. Call us on 8000-8466.

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  • Will my VAT be refunded when my products are returned?

    Yes, your VAT will be refunded to you. Just make sure that you include your invoice when you make a return.

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